Refund policy
We work diligently to ensure that you receive the freshest possible flowers in your bouquet. Because of this, on rare occasions, we may substitute certain non-primary flowers in a bouquet for similar flowers.
Freshness Guarantee
We guarantee that your bouquet will last at least 7 days when you follow the instructions. The instructions are provided below for your reference. We also include printed instructions with each bouquet. If your bouquet does not last 7 days, please contact us at info@flowerscuddles.com with a photo of your bouquet and your order number and we will work with you to promptly replace the bouquet.
Please follow these steps to help your blooms last longer:
- Mix provided flower food bag with 1 quart (4 cups) of water.
- Re-cutting is optional with FloraLife® Express technology. If you choose to re-cut, use a clean, sharp knife or cutting tool to cut off 1 inch from the bottom of the stems.
- Place the flower stems in a clean container filled with the flower food and water.
- Recycle the empty paper food packet!
Returns and Exchanges
Flowers are perishable goods, so we can not offer returns or exchanges for our bouquets, unfortunately.