How do I get in touch with you?
You can reach us by phone at 703-350-0040 during our operating hours from 10 am to 7 pm. Feel free to send us an email at info@flowerscuddles.com
We're here to assist you!
Call or email us If you need any assistance with placing an order for delivery. We're here to help and ensure your floral experience is as delightful as possible!
When do you deliver?
We take pride in being your go-to for local flower delivery in the DMV! Our gorgeous bouquets are made for you to brighten your days, available 7 days a week from 10 AM to 9 PM.
Whether you're in the mood for a stunning tulip arrangement or a lovely lilac bouquet to express your feelings, Flowers’ Cuddles is here to help bring your vision to life.
During checkout, you have the power to choose a convenient 2-hour delivery window.
We understand the importance of timely gestures, like a well-timed rose bouquet. Our delivery is flexible, ensuring it aligns with your busy schedule,
reaching you wherever you are in the community. 🌹💐
Where do you deliver?
We deliver flowers to most Washington, DC neighborhoods. Our team of expert florists and delivery drivers is committed to providing high-quality flowers to enhance your celebrations and moments of joy.
Do you offer same-day delivery?
Yes, we offer same-day delivery! Same-day delivery is available in the Washington DC metropolitan area if you place your order before 5 PM on weekdays or before 2 PM on weekends. Please note that holidays, such as Valentine’s Day and Mother’s Day, are busy times for Flowers’ Cuddles, so reach out early to secure a spot!
How long will my bouquet last?
We guarantee that your bouquet will last at least 7 days when you follow care instructions included with your bouquet. If your bouquet does not last 7 days, please contact us at info@flowerscuddles.com with a photo of your bouquet and your order number and we will work with you to promptly replace the bouquet.
Can I include a personalized message with my order?
Absolutely! Every flower delivery we provide allows you to include a personalized gift message. We'll print it on our environmentally-friendly 100% recycled postcard, ensuring your recipient remembers your thoughtful gift for years.
Will the flowers be fresh?
Yes! We work diligently to ensure that you receive the freshest possible flowers in your bouquet. Because of this, on rare occasions, we may substitute certain non-primary flowers in your bouquet for similar flowers.
Each bouquet is carefully packaged and transported to remain stunning and full of life when it arrives at your door. We know there’s nothing more disappointing than a bloom that doesn’t meet expectations!
Every bouquet is wrapped in a cotton towel and in the compostable bag to lock in moisture (No plastic involved! Please, compost the bag). We also include two bags of flower food with each bouquet to help extend the life of your gorgeous flowers.
What forms of payment do you accept?
We accept all major credit cards. We use Shopify as our credit-card processor, so your payment is secure!
Can I track my order and delivery?
Yes! We will send email notifications so you can track your order at every step. We will upload photos of your prepared bouquets to the order status page. You will be able to track delivery on the order status page too.
How do I care for my flowers?
We include care instructions with every bouquet. And, they are super simple:
- Mix provided flower food bag with 1 quart (4 cups) of water.
- Re-cutting is optional with FloraLife® Express technology. If you choose to re-cut, use a clean, sharp knife or cutting tool to cut off 1 inch from the bottom of the stems.
- Place the flower stems in a clean container filled with the flower food and water.
- Recycle the empty paper food packet!
Do you offer shipping?
Unfortunately, we do not offer shipping option for our bouquets at this time.
Can I schedule a future delivery?
Yes, you can schedule a future delivery for a specific date and time.
How do I know if my order has been delivered?
We will send you a confirmation email once your order has been delivered.
What is your return policy?
We do not offer returns on our flower bouquets due to their perishable nature. However, if you are not satisfied with your order, please contact us and we will do our best to resolve the issue.
Do you offer discounts for large orders?
Yes, we offer discounts for large orders. Please contact us for more information.
What is your cancellation policy?
If you need to cancel your order, please contact us as soon as possible. We may be able to cancel your order if it has not yet been prepared for delivery. However, if the order has already been prepared, we cannot offer a refund or cancellation.
